Privacy Policy

Last updated: March 2026

Introduction

VECOM LAB LIMITED (“we”, “us”, “our”) operates the Redira Shopify app and the website at redira.app. This privacy policy explains what data we collect, why we collect it, and how we handle it. We are committed to protecting your privacy and being transparent about our practices.

Data we collect

To provide the Redira redirect tracking service, we collect and process the following data:

  • Shop data: Your Shopify shop domain and shop-related identifiers necessary to connect the app to your store.
  • Account and contact data: Shop owner email and contact email as provided by Shopify or by you when contacting support.
  • Redirect configuration data: The redirects you create or manage in your store (e.g. path, destination URL) so that we can track clicks on those redirects.
  • Aggregated click data: Total number of clicks per redirect. This is used to show redirect performance in the app dashboard. We do not collect IP addresses, user agents, or other data that identifies individual visitors as part of this click counting.
  • Session and authentication data: Data provided by Shopify for authentication and session management when you use the app (e.g. OAuth tokens, session identifiers).
  • Support interaction data: Information you provide when contacting support (e.g. via live chat), including messages, email address (if provided), and related technical data.
  • Usage and analytics data: Information about how users interact with our website (e.g. pages visited, interactions, approximate location, device/browser data), collected via analytics tools.

Why we collect this data

We use this data to: operate the Redira app; link click events to your redirects and show you performance metrics; authenticate you and maintain your session; improve the service and fix issues; and communicate with you (e.g. support, important service updates). We do not sell your data to third parties. We may use data collected through analytics and advertising tools to understand how users interact with our website and to measure or optimise our marketing campaigns.

Customer personal data

Redira is designed to track redirect clicks (e.g. how many times a link was clicked). As part of this functionality, we do not collect or store personal data of your store's customers (end visitors), and we only use aggregated click counts.

However, we may process limited personal data in other contexts, such as when you contact us for support (e.g. via live chat or email). This may include your email address, messages, and related technical data.

We do not use such data to identify individual visitors for tracking purposes, and we process it only to provide support and operate the service.

Customer support and messaging

We use a third-party customer support and messaging service, Crisp, to provide live chat and support on our website.

When you interact with the chat, Crisp may collect and process personal data such as:

  • messages you send
  • your email address (if provided)
  • technical data (e.g. IP address, browser information)

Crisp processes this data on our behalf as a service provider (data processor) in accordance with applicable data protection laws to enable us to respond to inquiries and provide support.

For more information, please refer to Crisp's privacy policy: https://crisp.chat/en/privacy/

We may also use cookies or similar technologies in connection with support tools, analytics, and advertising technologies to enable functionality, analyse usage, and improve user experience.

Analytics and advertising

We use third-party analytics and advertising tools, including Google Analytics and Yandex Metrica, to understand how users interact with our website and to measure the effectiveness of our marketing campaigns.

These tools may collect and process information such as:

  • pages visited and interactions
  • device and browser information
  • approximate location
  • IP address
  • cookies and similar identifiers

This information may be used to:

  • analyse usage of our website
  • improve our services
  • measure and optimise advertising campaigns

These providers may process data as independent controllers in accordance with their own privacy policies, which we encourage you to review.

For more information:

Data sharing and selling

We do not sell your data. We may share data only where necessary: with service providers that help us run the app (e.g. hosting, technical infrastructure, customer support tools such as Crisp, and analytics or advertising providers such as Google Analytics and Yandex Metrica), under appropriate contractual safeguards; when required by law or to protect our rights; or with your consent.

Uninstall and data deletion

When you uninstall Redira from your Shopify store, we stop collecting new data for your shop. We will delete or anonymise your shop’s data within a reasonable period in line with our retention practices and applicable law. You may also contact us at support@redira.app to request deletion of your data.

Security and retention

We use industry-standard measures to protect your data. We retain data only as long as necessary to provide the service, respond to support requests, and comply with legal obligations.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, or to object to processing. To exercise these rights, contact us at support@redira.app. You may also have the right to lodge a complaint with a supervisory authority.

Changes to this policy

We may update this privacy policy from time to time. We will post the updated version on this page and, where appropriate, notify you via the app or email. Continued use of Redira after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, contact us at support@redira.app. VECOM LAB LIMITED, Innovation Centre Medway, Maidstone Road, Chatham, ME5 9FD, England, United Kingdom. Identification Number: 15331196.